ZUS Coffee staff in M’sia tells Chinese customer to “get out” in viral video
A short clip of a ZUS Coffee staff arguing with a Chinese customer has gone viral in Malaysia. The 14-second video shows a heated exchange that escalated into both sides throwing items at each other. As of 10 November 2025, the company has not released any statement.
- A viral 14-second video shows a heated altercation between a ZUS Coffee staff member and a Chinese customer, involving thrown drinks and escalating exchanges.
- The dispute reportedly began after the customer complained about slow service, leading to mutual accusations of rude behaviour.
- Online reactions are divided — many defend the staff and call for a fair review, while ZUS Coffee has yet to issue a statement on the incident.
MALAYSIA: A short video showing an argument between a ZUS Coffee staff member and a Chinese customer has gone viral in Malaysia.
In the 14-second clip, the staff is heard repeatedly saying “get out” in Chinese.
The customer responds, “Who are you to tell me to leave? I came to buy coffee — no manners, really.”
The situation escalates when the customer spills coffee on the counter and pushes the cup toward the staff, causing it to spill on her hand.
The staff then throws the empty cup at the customer, who picks it up and throws it back at the staff’s head.
The staff responds by throwing straws before the clip ends.
According to the TikTok account that uploaded the video on 9 November 2025, the customer had earlier complained that the coffee was made too slowly, and the staff allegedly pointed her finger at the customer — which led to the altercation.
Mixed Reactions
Online reactions were mixed.
Some netizens urged ZUS Coffee to review CCTV footage and handle the matter appropriately, with many saying the company should stand by its staff and clarify what happened.
Many commenters defended the staff, saying she should not be fired and that the customer’s behavior was inappropriate, while others noted it was difficult to determine who was at fault based on the short clip.
As of 10 November 2025, ZUS Coffee has not released any statement regarding the incident. The location of the outlet where it occurred remains unclear.
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