Malaysia Airports says global airline system disruption may affect check-in
Malaysia Airports said a temporary disruption to a global passenger processing system could affect check-in and boarding, with airlines activating contingency measures while self-service kiosks remain operational.
- Malaysia Airports reported a temporary disruption to a global passenger processing system on 23 December 2025.
- The issue may affect airline check-in and boarding processes at airports nationwide.
- Contingency procedures are in place, with self-service kiosks remaining fully operational.
KUALA LUMPUR, MALAYSIA: Malaysia Airports said on 23 December 2025 that a global passenger processing system used by multiple airlines worldwide was experiencing a temporary disruption, potentially affecting check-in and boarding processes at airports across Malaysia.
According to a statement posted on the operator’s official Facebook page, airlines operating within Malaysia Airports’ network have activated contingency procedures to manage passenger processing during the disruption.
Malaysia Airports said airport teams were deployed at terminals to assist passengers where required, as the situation continued to be monitored across all airports under its management.
The operator emphasised that passenger safety and comfort remained its top priority while the disruption persisted, adding that operational teams were coordinating closely with airlines.
According to the statement, self-service kiosks at Malaysian airports were fully operational, allowing passengers to print boarding passes and baggage tags without interruption.
Malaysia Airports advised travellers to make use of online check-in facilities where available, to help reduce potential congestion at check-in counters.
Passengers were also encouraged to follow guidance provided by airline and airport staff at terminals, as procedures may vary depending on the airline and flight.
In its statement, Malaysia Airports said travellers should check directly with their respective airlines for the latest updates on flight schedules and boarding arrangements.
The operator did not specify the number of airlines impacted by the disruption.
Global passenger processing systems are commonly used by airlines for functions including passenger check-in, seat allocation, and boarding control.
The announcement comes during a busy end-of-year travel season, when passenger volumes typically increase due to school holidays and festive travel.
Malaysia Airports said it was closely managing conditions across all terminals to minimise inconvenience and ensure smooth passenger flow.
Malaysia Airports manages major gateways including Kuala Lumpur International Airport, as well as several domestic and regional airports nationwide.
The statement did not report any safety-related incidents arising from the disruption at the time of the announcement.
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