Malaysia Airports says global passenger processing system glitch fully restored after over two-hour disruption
A temporary disruption to a global passenger processing system caused delays at Malaysian airports on 23 December 2025, affecting airline check-in and boarding. Malaysia Airports said operations returned to normal after the system was restored later that afternoon.
- A temporary glitch in a global passenger processing system disrupted airline check-in and boarding at Malaysian airports on 23 December 2025.
- Malaysia Airports activated contingency measures, with self-service kiosks remaining operational for passengers.
- Normal operations resumed after the system was fully restored by the provider later the same day.
KUALA LUMPUR, MALAYSIA: A glitch in a global passenger processing system used by multiple airlines worldwide led to delays in check-in and boarding processes at airports across Malaysia on 23 December 2025.
Malaysia Airports Holding Berhad confirmed the disruption in a Facebook post published at 11:29am, stating that the issue affected certain airlines reliant on the system for passenger processing.
According to the company, contingency procedures had been activated by the affected airlines to manage passenger flows while the system disruption persisted.
Malaysia Airports said that despite the issue, self-service kiosks at its airports remained fully operational throughout the disruption.
Passengers were able to use the kiosks to print boarding passes and baggage tags, helping to ease congestion at manual check-in counters.
The airport operator also advised travellers to follow instructions and guidance provided by airline staff and airport teams during the disruption.
In its initial update, Malaysia Airports did not specify which airlines were affected, noting only that the system was a global platform utilised by many carriers worldwide.
A second update was issued at 1:42pm on the same day, announcing that the system provider had fully restored the global passenger processing system.
Malaysia Airports said that following the restoration, its airports had resumed normal operations.
The company thanked travellers for their patience and understanding during the disruption.
It added that airport and airline teams would continue monitoring the situation closely to ensure smooth passenger processing for the remainder of the day.
The disruption occurred during the busy year-end and holiday travel period, when passenger volumes at airports typically increase.
The global passenger processing systems play a critical role in airline operations, supporting functions such as check-in, boarding, seat allocation and baggage handling.
Passengers travelling during peak periods are generally advised to arrive earlier at airports to account for potential delays, particularly during periods of system disruptions or heightened travel demand.
0 Comments