Wan Yang reflexology chain closure sparks 439 complaints and over S$904,000 in unused package losses
More than 439 consumers have lodged complaints after Wan Yang abruptly shut all outlets, leaving over S$904,000 in unused prepaid packages. The company is now under liquidation, and CASE has set up a channel to direct affected customers to proposed liquidators.
- More than 439 complaints and over S$904,000 in losses were reported after Wan Yang’s sudden closure.
- All three Wan Yang entities have ceased operations and are undergoing liquidation, with liquidators to be appointed on 10 December 2025.
- CASE highlights a broader surge in prepayment losses across the beauty and wellness sector.
SINGAPORE: The Consumers Association of Singapore (CASE) has received 439 complaints as of 2 December 2025, following the sudden closure of Wan Yang Health Product and Foot Reflexology Centre.
Customers reported losses exceeding S$904,000 in unused prepaid packages after all five outlets ceased operations without prior notice.
According to CASE president Melvin Yong, Wan Yang confirmed that its three entities had ceased operations on 21 November 2025 and are now in liquidation.
He stated that the entities involved are Wan Yang Holdings, Wan Yang Foot Reflexology Centre, and Wan Yang Health Product & Foot Reflexology Centre.
Yong said the company has proposed liquidators from RSM SG Corporate Advisory to oversee the administration of the liquidation process.
He added that liquidators are expected to be appointed after the creditors’ meeting on 10 December 2025.
Yong also said CASE has created a communication channel with the proposed liquidators to ensure that complaints lodged with the organisation can be processed efficiently.
Customers with unused prepaid packages may seek assistance from CASE through its hotline ( 6277-5100) or website (http://www.case.org.sg/).
Wan Yang claimed it had been operating since 1989, but records from the Accounting and Corporate Regulatory Authority indicated that Wan Yang Health Products and Foot Reflexology was registered only in 2024.
The registration was under a single director, although a related holding entity with the same registered address had been incorporated in 2012.
Several customers said they were not informed of any impending closure.
One customer, aged 50, reported being encouraged to renew her package in mid-November despite having only one session left.
She still had five unused back massage sessions from another package, each costing more than S$400 for 13 sessions.
Another customer discovered the outlet shuttered on 22 November and said he had about S$1,500 in unused sessions.
He noted that staff had continued taking bookings only days before.
At its peak, Wan Yang operated five outlets, including branches at AMK Hub, HarbourFront Centre, and Thomson Plaza.
Wan Yang’s website is now offline, and consumers have turned to its outdated Facebook page to post queries and complaints.
Several users had previously raised concerns about hard-sell practices and service issues.
The Singapore Manual & Mercantile Workers’ Union confirmed that some affected staff were union members.
Although Wan Yang was not a unionised company, Secretary-General Andy Lim said affiliated unions under NTUC would support individual members.
CASE also raised broader concerns over rising prepayment losses within the beauty and wellness sector.
In the first half of 2025, losses reached S$108,000, a significant increase from S$19,000 during the same period in 2024.
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